Samsung Galaxy Book 12"

Your Protection, Our Promise

Shopping for refurbished tech should feel as secure as buying new. That’s why every Phonebot device comes with comprehensive warranty coverage and hassle-free returns — because your confidence matters.

12-Month Warranty Coverage

Every refurbished device is protected for a full year from purchase. If something goes wrong, we’ll fix it, replace it, or refund it — your choice.

How to claim:

• Submit a warranty claim online
• Call us at +61 39 462 6936
• Email support@phonebot.com.au

What’s covered:

• Hardware malfunctions and defects
• Battery health (guaranteed above 80% capacity)
• Electrical and mechanical failures
• Software issues related to hardware

What’s not covered:

• Accidental damage (drops, spills, cracks)
• Liquid damage or water exposure
• Unauthorized modifications or repairs
• Normal wear and tear

30-Day Change of Mind Returns

Not quite right? Return any device within 30 days for a full refund — no questions asked.

The process:

• Receive a prepaid return label instantly
• Pack your device securely
• Drop it at any Australia Post location
• Get your refund within 1–3 business days of receipt

Conditions:

• Device must be in the same condition as received
• All original accessories must be included
• No signs of damage or tampering

Battery Performance Guarantee

We stand behind every battery. All devices maintain at least 80% battery capacity, ensuring reliable all-day performance.

Our battery promise:

• iPhone 11 and older: 6-month battery warranty
• iPhone 12 and newer: 12-month battery warranty
• All other devices: Coverage per manufacturer standards
• Free battery replacement if health drops below 80% during warranty

Repair & Replacement Process

• Assessment — Our technicians diagnose the issue
• Solution — We offer repair, replacement, or refund
• Timeframe — 1–3 business days for processing
• Delivery — Free express shipping both ways

Important notes:

• Repairs use genuine or OEM-certified parts
• Replacements are same model or equivalent
• AMTA-blocked devices eligible for refund or replacement
• No courtesy devices during repair period

Data & Privacy Protection

Your responsibility:

• Back up all data before sending your device
• Perform a factory reset if possible
• Remove SIM cards and memory cards

Our commitment:

• We don’t access or retain customer data
• All returned devices undergo secure data wiping
• Privacy protected under Australian law

Shipping & Handling

Warranty claims:

• Free prepaid return labels provided
• Protective packaging included
• Tracked shipping both ways
• Insurance coverage included

Delivery issues:

• Report damage within 24 hours of delivery
• Photo evidence required for shipping damage
• Immediate replacement for courier-damaged items

Consumer Rights

This warranty is provided in addition to your rights under Australian Consumer Law. Nothing in these terms overrides your statutory protections.

Key protections:

• Guaranteed acceptable quality
• Fitness for disclosed purpose
• Match description provided
• Right to remedies for major failures

Device-Specific Notes

• iOS devices: Some models may have non-functional camera shutter sounds due to regional firmware. We'll offer a variant or full refund within 30 days if this affects you.
• International models: Phonebot sources globally to offer better prices. All devices work perfectly with Australian networks and come with local warranty support.

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